FAQs

1. Sign-In
   1. 1. Log into your account by clicking “Sign-In” in the top right hand corner of the page. You will be directed to a page to enter your email address and password. If you forgot your password, click on “Forgot My Password” and enter the email address you used to sign up. You will receive an email with a link to reset your password. New customers can register for an account by clicking on “Sign-In / Create Account.”
2. Browse our online aisles!
   1. 1. Click on the tab “Online Shopping” or search for a specific item(s) by entering a keyword (e.g. ramen or green tea) in the search bar at the top of the page. Results can be filtered and sorted by price, brand, promotion, and specials.
      2. After finding your item(s) on the search page, click on the item(s) to view additional information about the product. You can find product ingredients, shipping size, weight, and nutritional information.
3. Adding to Cart
   1. 1. On the product page, enter the quantity you would like and click “Add to Cart.” You can continue shopping or view the contents of your cart by clicking “Shopping Cart.”
      2. Changing Quantities/Removing Item(s)
         1. In the box under the quantity, enter the desired quantity and your shopping cart will automatically be updated. You can also remove item(s) from your shopping cart by clicking the ‘X’ under the remove column, or update your quantity to ‘0’ where you shopping cart will update on its own accordingly.
4. Proceed to Checkout
   1. 1. Once you are finished shopping, click on “Proceed to Checkout.” You will be able to review your shopping cart and make any changes.
      2. Enter your billing and shipping address. You can select or add an address for both your billing and shipping address.

5.Discount Codes

1. 1. When in your shopping cart, enter your promotional code and click “Submit.” Your discount will be applied on the right hand side.
   2. NOTE: You can also enter any promotional code before placing your order at checkout.

6.Payment Information

1. 1. Select “Credit Card” as your method of payment. We accept American Express, Visa, MasterCard, and Discover. Enter your credit card information including name, credit card number, and CSC code into the appropriate fields.

7.Review and Place Your Order

1. 1. 1. Review your order one last time, then click on “Place Order.” You will receive an email confirming your order.
      2. NOTE: DO NOT click submit more than once or the system will duplicate your order.

Tracking Your Order